Terms

Effective Date: 12th March 2025

Welcome to Tara Sell Appliances (“Tara Sell,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access and use of our website, tarasell.ke (the “Site”), and our related services, including purchasing and selling electronics and other products.

By accessing or using our Site, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Eligibility

To use our Site, you must be at least 18 years old or have the consent of a parent or legal guardian. By using Tara Sell, you represent and warrant that you meet these eligibility requirements.

2. Account Registration

• To purchase or sell products on Tara Sell, you may need to create an account.
• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or unauthorized activities.

3. Product Listings and Purchases

• Product Information: We strive to provide accurate product descriptions and images, but we do not guarantee their completeness or accuracy.
• Pricing: Prices are listed in Kenyan Shillings (KES) and may change without prior notice.
• Payments: We accept various payment methods, including mobile money, bank transfers, and credit/debit cards. Orders are processed upon successful payment verification.
• Order Cancellation: We reserve the right to cancel any order due to pricing errors, product unavailability, or suspected fraudulent transactions.

4. Shipping and Delivery

• We provide estimated delivery times, but delays may occur due to unforeseen circumstances.
• Delivery fees and methods will be displayed during checkout.
• If a product is undeliverable due to incorrect address details provided by the customer, additional charges may apply for re-delivery.

5. Returns and Refunds

• Eligibility: Returns are accepted within 7 days of delivery for eligible products.
• Conditions: Items must be unused, in original packaging, and accompanied by proof of purchase.
• Process: To request a return or refund, contact our customer support with your order details.
• Refund Timeline: Approved refunds will be processed within 30 days through the original payment method.

6. Warranty and Repairs

• Some products may be covered by manufacturer warranties. We facilitate warranty claims where applicable.
• We do not provide warranties beyond those offered by manufacturers.
• Customers should follow the provided warranty guidelines to claim repairs or replacements.

7. User Conduct

By using Tara Sell, you agree NOT to:

• Engage in fraudulent transactions or misrepresent your identity.
• Use the Site for illegal or unauthorized purposes.
• Post false, misleading, or inappropriate content.
• Interfere with the security of our Site or attempt to access restricted areas.

8. Intellectual Property

• All content, trademarks, and materials on Tara Sell are owned or licensed by us.
• You may not copy, reproduce, or distribute any content from the Site without prior written consent.

9. Limitation of Liability

• Tara Sell is not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
• We are not liable for third-party actions, including sellers, payment processors, and shipping providers.
• While we strive to ensure a seamless shopping experience, we do not guarantee that our Site will always be available, error-free, or secure.

10. Privacy Policy

• Your use of Tara Sell is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Changes to These Terms

• We reserve the right to modify these Terms at any time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the revised Terms.

12. Governing Law and Disputes

• These Terms are governed by the laws of Kenya.
• Any disputes arising from these Terms shall be resolved through mediation, arbitration, or legal proceedings in Kenya.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Tara Sell Appliances
Shop A11, 4th Floor,
New Accra House, Timboroa Ln
Nairobi CBD, Kenya.
Email: orders@tarasell.ke
Phone: +254 725 219077